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FREQUENTLY ASKED QUESTIONS
Below you'll find answers to our most frequently asked questions. If you need further assistance, don’t hesitate to reach out to our customer service team.
ORDERING
Placing an order is simple! Browse through our collection, select your preferred items, choose your size and color, and click "Add to Cart." When you're ready, head to checkout and follow the steps to complete your purchase.
If you need to modify or cancel your order, please contact us as soon as possible. We process orders quickly, but we'll do our best to accommodate your request if your order has not yet been shipped.
Once your order has been placed, you’ll receive a confirmation email with your order number. You can track your order status by logging into your account or clicking the tracking link in your shipping confirmation email.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All payments are processed securely, and we do not store your payment details.
SHIPPING
We offer worldwide shipping! Shipping options and rates may vary depending on your location. Please check our shipping page for more details specific to your country.
Shipping times vary depending on your location and the shipping option you choose at checkout. Standard shipping typically takes 5-10 business days. You’ll receive a tracking number as soon as your order ships.
Yes! We offer express shipping options at checkout for most locations. If you’re in a hurry, choose express shipping for faster delivery.
For international orders, customs or duties may apply depending on your country’s regulations. These charges are not included in the price of the items or shipping, and the responsibility for paying any applicable duties lies with the customer.
RETURNS & EXCHANGES
We want you to love your purchase! If you’re not completely satisfied, we accept returns within 30 days of the purchase date, provided the items are unworn, unwashed, and in original packaging with tags attached. Please note that sale items may be final sale.
To initiate a return or exchange, please visit our returns page or contact customer service. You will receive a return label and instructions on how to ship your item back. Once we receive your return, we’ll process your refund or exchange within 5-7 business days.
We offer free return shipping for domestic orders. For international returns, the customer is responsible for return shipping fees.
Once your return is received and inspected, we’ll notify you of your refund status. Approved refunds will be processed and applied to your original payment method within 5-7 business days.
SIZING & FIT
Our size guide is available on each product page to help you find your perfect fit. If you’re unsure, feel free to contact us with your measurements, and we’ll be happy to assist you in choosing the right size.
Yes! If the size isn’t quite right, we offer free exchanges for different sizes within 30 days of purchase. Follow the exchange instructions on our returns page to request a size swap.
PRODUCT INFORMATION
Our activewear is crafted from high-quality, sustainable materials designed to provide both comfort and performance. Check the product descriptions for specific material information on each item.
To keep your items in great condition, we recommend following the care instructions on the label. In general, washing in cold water with like colors and laying flat to dry will help preserve the fabric and shape.
We do our best to restock popular items. If an item is out of stock, sign up for email notifications on the product page, and you’ll be the first to know when it’s back.
ACCOUNT & SUPPORT
No, you can place an order as a guest. However, creating an account allows you to track orders, save your shipping details for faster checkout, and receive updates on new arrivals and promotions.
If you’ve forgotten your password, click “Forgot Password” on the login page and follow the instructions to reset it. You’ll receive an email with a link to create a new password.
Our customer service team is here to help! You can reach us via email at info@awearewellness.com , or through our online contact form. We aim to respond within 24-48 hours.